With 15 years of experience in IT and a background in project, program and portfolio management, Misha brings a broad range of knowledge and experience to the table. The past 10 years he has specialised in Service Management and the implementation and development of ITSM toolsets. His broad background has made him an expert in at applying practical and creative solutions to implementation challenges and turning theory and jargon into simple understandable wording and solutions even a CEO can understand.