In the Monty Hall Problem, most contestants stick with their first choice even when new information shows a better option. Enterprise service delivery faces the same paradox. Organisations often choose familiar paths, maintaining fragmented tools or adding more specialised point solutions, despite data showing a unified Enterprise Service Management (ESM) platform dramatically improves outcomes.

This webinar, hosted in partnership with SITS Netherlands, presents the benchmark data that changes the equation. Learn why ESM is not ITSM replicated but an orchestration framework that harmonises HR, Finance, Facilities and Legal services without forcing uniformity. We will walk through a six-stage framework that transforms organisations from departmental soloists into an enterprise symphony, backed by field-tested patterns and measurable results.

Attendees will leave with:

• Insights into why most ESM initiatives stall and how to avoid the execution gap
• Benchmark data from 10,000+ organisations that shifts the probability in favour of ESM
• The six-stage framework for orchestrating service delivery across multiple departments
• Practical guidance on balancing governance with business team autonomy
• Proven patterns from organisations that successfully made the switch and achieved measurable ROI

The question is not whether to make the switch but whether you have the information to make the statistically correct choice. This session provides it.

Speakers:

Fahd Maimouni, Lead Account Executive, Freshworks
Sidharth Mohan, Principal, Solution Engineering, Freshworks
Floris Pasma, Senior Business Development Lead, Freshworks