Demystifying DEX and the ‘Zero ticket’ Mantra

How to transition your Service Desk people and teams from reactive support to predictive and proactive models, using DEX tools and techniques. There are now a number of DEX tools available, and the challenge is how to get the best business and operational value from them – beyond simply individual technical point solutions. People are still unsure around the value and opportunity from DEX and this product-independent session lays out the key steps and path to success.