Introducing Claudine Koers, Change Enabler at Op Koers. Claudine is a passionate advocate and practitioner of Serious Gaming, and takes pride in facilitating games to help organizations learn, grow, and improve.
How did you get into the world of ITSM?
In 2001 I started working at Quint Wellington Redwood. We worked on multiple projects in IT Service Management. Training, consultancy and interim positions.
I started as a Service Desk coordinator, difficult, but THE best position to start understanding ITSM processes and challenges.
This experience was crucial for my ITSM journey. I loved working with our clients improving their services, performance and collaboration.
I was challenged to go out of my comfort zone to teach in different countries and languages and I love it.
What’s been your career highlight?
Working in the ITSM-area gave me the chance to do what I like most.
I work with enthusiastic and dedicated people, participate in interesting and complex projects, facilitate training and above all, use Serious Gaming as a means to make people feel and understand complex situations.
This makes everyday fun, and I thrive helping people get the best out of their learning experiences.
What advice would you give someone starting out their career in this industry?
Be curious, be inquisitive and dare to challenge.
Try to understand why situations are as they are, why people act and collaborate as they do.
Be pragmatic and take small steps to improve, and above all – never stop learning.
What are the key points you’ll be covering in your seminar session ‘Push boundaries, embrace bold experimentation, and uncover true capabilities: Serious Gaming‘?
The session will reveal experiences and tips about continuous learning and improving using Serious Gaming in different situations, cultures, projects and training.
I’ll also share the do’s and don’ts. As well as that no situation is similar, no groups are alike, all are unique but there are some guidelines you can use to help teams grow.
What are you looking forward to most at SITS NL?
I’m looking forward to getting inspired and learning. And meeting up with old friends and making new friends with the same passion and interests.