This year marked the inception of BMC Helix as an independent company. And we’re not just growing. We’re building for the future, boldly and for the long term. That’s why being recognized as a leader in The Forrester Wave™: Enterprise Service Management, Q4 2025 report is more than recognition.

This market is at an inflection point. We believe our placement—with highest scores possible in the vision, innovation, and roadmap criteria—underscores our strategy to put customers first by delivering bold, market-leading innovations.

But here’s our true edge—we’re the best of both worlds: trusted and established, yet agile and pioneering. Our proven expertise combined with our early adoption of agentic AI means we haven’t just promised results; we’ve delivered them.

And now there’s further proof, as we achieved the highest scores possible in the agentic AI development and orchestration criterion. That’s why we believe we’re ahead. AND we think it’s why we’re not only celebrated by customers and partners, but also recognized by analysts for our role in shaping the next era of enterprise IT.

The bottom line? There’s a new sheriff in town: BMC Helix. And we’re rethinking how people experience IT. This isn’t just about technology. It’s about creating happiness, unleashing creativity, and delivering experiences that matter.

We’re aligned on a bold mission: to reset the economics of IT through agentic AI ServiceOps. Why? To drive meaningful change with courage and creativity. It’s a movement toward better experiences and smarter operations for enterprises everywhere.

In the report, Forrester states the following about BMC Helix in the areas of strategy, capabilities, and customer feedback:

• Strategy. “BMC Helix envisions a clear future and is building the right tools on its roadmap to make it happen. Effective AI executive dashboards, unified employee experience, and a focus on the future of work demonstrate a vision that goes beyond simple AI integration.”
• Capabilities. “BMC Helix delivers advanced infrastructure monitoring, with anomaly detection and health score prediction, proactive clustering, and real-time data analysis to prevent and remediate issues before they impact service. Its collaboration capabilities enhance team coordination and accelerate problem resolution. [BMC] HelixGPT Insight Finder and service dashboards augment analytics and reporting, providing clear visibility into trends and performance.”
• Customer feedback. “Customers expressed strong satisfaction with BMC Helix’s capabilities, particularly its intuitive interface, robust ITSM functionalities, AI-driven tools like [BMC] HelixGPT, and ability to streamline workflows and enhance self-service options.”

You can find the complete report here, and to learn more about BMC Helix solutions, visit helixops.ai.

Written by BMC Helix.

Find BMC Helix on stand C4.