InWork Servicedesk Awards

What actually makes a servicedesk great? Not just fast resolution times, but the team behind them. InWork, the Netherlands’ most human staffing agency, set out to find the best servicedesk team in the country with the Servicedesk Awards NL. In this session, Bas van der Laan and Silver Apperloo share what they discovered along the way: the traits that separate a good servicedesk from a genuinely great one, and why sustainable workplace happiness might be the most underrated performance metric in IT support.

The award ceremony itself, live on stage, will be held in Dutch.

Details

Date: 22nd September 2026

Time: 16:00 - 16:40

Theatre

Keynote