The discipline of major incident management
Major incidents are characterised by a high level of complexity, high priority to the business and require a team of specialists with diverse abilities and strong communication skills.
Richard discusses the operational and psychological dimensions of major incident management to ensure confusion and chaos don’t take hold.
Panel Discussion: Strategic Agility: learn fast, act fast
To stay on top of your game you need Strategic Agility - you need to be able to respond to the changing demands and goals of the business to ensure your strategic direction and the activities that support it remain fit for purpose. In this panel discussion we will reveal key insights from unpublished SDI research, 'Service Desk Benchmarking 2024' to inform and empower you to prepare for the changes emerging in our industry. John will be hosting a panel of ITSM experts and practitioners as they discuss some of the most interesting - and surprising - findings from our latest research to give you an exclusive first look at what the ITSM community expects the big challenges, trends and influencing factors to be this year.
PANEL - Unveiling the journey to success: perspectives from MSP owners
What does success look like to you? Whether it’s achieving significant turnovers, profitable ventures or prioritising family time and work-life balance, success takes on various forms for MSP owners.
Join us as we hear firsthand experiences from a panel of MSP owners, each at different stages of their journey who will share their individual perspectives on success, unveil the challenges encountered along the way, and offer valuable insights into how they are navigating the MSP journey. Whether you’re embarking on your own MSP venture or seeking inspiration to redefine success, you’ll leave this session with stories and actionable wisdom from those who either have been or are currently on that path.
All you ever wanted to know about allyship.....but never dared to ask
The working world from two perspective, female and male. Our presentation will centre on two ‘Information Technology’ professionals who over the course of time work across multiple industries and see the same male dominated behaviours across each of them.
Both our characters (Lucy and David) will deliver cold hard stats and discuss real world scenarios that they have experienced from their female and male perspectives. Ultimately guiding the attendee down a path that will lead them to question and improve their own behaviours to act as allies to everyone, regardless of gender, self-identification, race or religion.
Panel Discussion: Including all voices: why inclusion matters to your teams
To create inclusive teams, we need to consider a range of perspectives. Join this interactive panel discussion to hear from a range of speakers about why inclusion matters to each of them. They will talk about why employers should think about this as a core part of creating teams, moving onto clear and tangible actions employers can take to make a difference. Each speaker will give their perspective and ideas about why this is crucial to your company. There will be plenty of time for any questions you have to ask the panel too.
Cybersecurity education: Challenges and lessons learned from the Portsmouth Cybercrime Awareness Clinic
This talk will focus on the speakers experience from leading multiple national and international cybersecurity projects as the Director of the Cybercrime Awareness Clinic in Portsmouth. The discussion will focus on challenges for organisations trying to develop and implement their cybersecurity policies and programmes and the difficulties they face, from the perspectives of organisational culture, resources available and staff compliance amongst other issues. Finally, the talk will provide best practice recommendations for improving cybersecurity education and implementation in organisations.
Developing resilience: Navigating peak performance and organisational effectiveness
Explore the art of cultivating resilience to thrive in adversity, drive peak performance and enhance organisational effectiveness. This session delves into practical strategies for developing a resilient leadership mindset and leveraging it to accelerate individual and organisational success. Attendees will learn how to be resilient leaders capable of navigating challenges, driving peak performance, enhancing organisational effectiveness, and fostering a workplace culture primed for sustained success and growth. We'll focus on 3 key sections - the essential elements of resilient leadership, principles of organisational effectiveness, and tools to transform setbacks into stepping stones for growth.
SIAM - What goes wrong and how to fix it
Leveraging experience in delivering SIAM to multiple customers across industries and geographies, this session will highlight some of the key challenges faced in establishing and operating a SIAM function. It will share learnings and ways to avoid issues in the first place, and how to resolve SIAM problems when they arise.