Setting the Stage: Preparing the right conditions for ITSM Tool selection

Drawing on 10 years of experience in implementing and developing service management toolsets, Misha Macinski shares his insights on how to set your organisation up for real success before a single tender goes out.
Too many organisations rush to buy a new ITSM tool, only to find it delivers far less value than expected. In this session, Misha explores why the right conditions matter more than the right software, and why technology is only one piece of the puzzle. People, processes, and the right partner are just as critical to achieving your organisational goals.
Misha will help you ask better questions, avoid common pitfalls, and lay the groundwork that makes everything that follows easier.
This session is part 1 of the Pink Elephant Road to Success Series.